Shipping policy

We offer FREE standard shipping on all orders to the countries we currently serve: the United States, Canada, the United Kingdom, Australia and New Zealand.

Order Processing

Orders are typically processed within 1–4 business days. Processing includes order verification, quality checks, packing and transfer to the shipping carrier.

Processing may take slightly longer during holidays, high-volume periods or because of circumstances outside our control.

Estimated Delivery Times

After processing, estimated transit times are:

United States: 5–11 business days
Canada: 7–15 business days
United Kingdom: 4–7 business days
Australia: 6–10 business days
New Zealand: 4–14 business days

These are estimated rather than guaranteed delivery dates. Delivery times can vary depending on the product, destination, carrier, customs processing, severe weather and other circumstances outside our control. Processing time should be added to the estimated transit time.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number. Please allow several business days for the carrier’s tracking system to display its first update.

Some international shipments may have limited tracking after they reach the destination country.

Multiple Packages

Products in the same order may occasionally be shipped separately because they are stored at different fulfillment locations. If this happens, you may receive more than one package and tracking number at no additional shipping cost.

Address Changes

Please review your delivery address carefully before placing your order. If you notice an error, contact us through our Customer Service page as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Customs, Duties and Taxes

International orders may be inspected by local customs authorities. Customers are responsible for any customs duties, import taxes or handling charges imposed by their country or local carrier unless those charges were collected during checkout.

Delayed, Lost or Damaged Orders

If your order has not arrived after the estimated delivery period, please check the tracking information and contact the carrier first. You may also contact us through our Customer Service page so we can assist with an investigation.

If an order arrives damaged, contact us promptly and include your order number, a description of the issue and clear photographs of the product and packaging.