FAQ

Frequently Asked Questions

How can I contact you?

Email us at info@bolaspetboutique.com or use our Contact Us page. We normally respond within 1–2 business days.

Where do you ship?

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders to the countries we currently serve.

How long will delivery take?

Orders are generally processed within 1–4 business days. After processing, estimated delivery normally takes 5–15 business days, depending on the product, destination, carrier and customs processing.

How can I track my order?

When tracking becomes available, we will email you a shipping confirmation containing your tracking information. Please allow a short time for the carrier to update its tracking system.

Can products from the same order arrive separately?

Yes. Products may be fulfilled by different suppliers or warehouses, so an order containing multiple items may arrive in separate packages at different times.

Can I cancel or change my order?

Contact us as soon as possible at info@bolaspetboutique.com. We cannot guarantee changes or cancellations after an order has entered processing or been transferred to the fulfilment provider.

What is your return policy?

You may request an eligible return within 30 days after receiving your order. Please review our Refund Policy for eligibility requirements and instructions. Do not return an item without receiving authorization and the correct return address from us first.

What should I do if my item arrives damaged or incorrect?

Contact us as soon as possible—preferably within 7 days of delivery. Include your order number, a description of the problem and clear photographs or video showing the item, packaging and shipping label.