Refund policy

We have a 30-day return policy. This means you may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, clean and in its original packaging, with any included tags, accessories and instructions. You will also need your order number or other proof of purchase.

To request a return, contact us at info@bolaspetboutique.com. If your return is approved, we will provide the correct return address and instructions.

Please do not return an item to the address shown on its original shipping package. Items returned without prior authorization may not be accepted or refunded.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service because we cannot guarantee receipt of a return sent without tracking.

If we confirm that an item is defective, damaged, materially different from its description or incorrect, we will provide an appropriate resolution and instructions. Depending on the circumstances, this may include a replacement, refund or coverage of reasonable return shipping costs.

Customs duties, import charges and handling fees paid directly to local authorities or carriers are generally non-refundable unless required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible—preferably within 7 days of delivery—at info@bolaspetboutique.com.

Include your order number, a description of the problem and clear photographs or video showing the item, packaging and shipping label. We will review the information and work with you on an appropriate solution.

Exceptions and Non-Returnable Items

The following items cannot generally be returned:

Gift cards
Personalized, customized or special-order products
Perishable goods
Items that have been used, altered, washed or damaged after delivery
Opened products that cannot safely be resold for hygiene reasons
Hazardous materials, flammable liquids or gases

Please contact us if you are unsure whether your item is eligible for return. Products purchased at a promotional or sale price remain eligible under this policy unless clearly identified as final sale before purchase.

Order Cancellations and Address Changes

If you need to cancel an order or change its delivery address, contact us as soon as possible at info@bolaspetboutique.com.

We cannot guarantee that an order can be cancelled or changed after it has entered processing or been transferred to the fulfillment provider. If the order has already shipped, you may need to follow the return procedure after delivery.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, after the return is approved, place a separate order for the replacement.

Refunds

We will notify you after an approved return has been received and inspected. If the refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund to your account. If more than 15 business days have passed since we confirmed approval of your refund, contact us at info@bolaspetboutique.com.